Our picking and packing is done in-house by a small 2-person team. Please allow 5-7 business days for processing + packing. Tracking #s are emailed once they are issued.
If your tracking # shows your order has arrived, but you have not received it, please contact the carrier and provide your tracking # for reference. Once your package leaves our warehouse, the carrier accepts responsibility. We offer ROUTE shipping insurance at checkout which charges you 1% of your order total and covers all damages, lost, and stolen packages. As a small business, we cannot accept responsibility for lost, stolen, or delayed packages. If after contacting the carrier, your matter is still unresolved, please email us at hello@ceremoniashop.com. We do our best to take care of all our customer concerns.
CUSTOMS TAXES/DUTIES - All shipments outside the US will be charged customs/import duties once the parcel reaches your destination. Order recipients are responsible for these charges. Customers who refuse to pay the duties & bounce shipments back to us are responsible for all shipping charges + an additional 20% restock fee.
PACKAGING: We aim to be conscious of our environment, and accordingly choose to re-use packing materials such as air bags & bubble wrap, and boxes that we already have in our possession/are donated to us. While brand image is important to us, our environment is even more important, so instead of filling up our landfills with more paper/cardboard/air bags we choose to re-use as much as possible, and encourage other individuals and businesses to do the same. We hope you can appreciate, and perhaps even reciprocate this practice.